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Frequently Asked Questions

Contact Info:

Company Name: My Kids Music
Owner Name: Debbie
Address: 37486 Eagle Drive
Livonia, MI 48150
Phone: We prefer email. We will respond promptly.
Email: MyKidsMusicCDs@aol.com
Company Web Site: www.mykidsmusic.net

How do I order?

Ordering Online may be done in just a few simple steps.

Find the perfect music CD
Fill out the personalized order form
Click the "Submit Order Button"
If you wish to order more items, Click the "Continue Shopping" button.
If you are finished shopping, Click the "Go to Payment" button and check out.

We accept Visa, MasterCardand payments made with PayPal. We also accept personal checks, money orders and cashier's checks. We Do Not accept payment with American Express.

Is ordering from your company secure?

YES, The payment portion of the shopping cart is guaranteed secure. Your credit card information is entered through a secure server. After processing your order this information is then deleted from the server and not saved or stored in any computer.

I don't see a shopping cart. Is it broken?

If you do not see a shopping cart or the shopping cart malfunctions please email MyKidsMusicCDs@aol.com for assistance. Cookies must be enabled for shopping cart to work. Occasionally an error will occur if you are behind a firewall or are using a pop-up blocker.

I am getting an error when entering my credit card information.

Some common reasons for processing errors are:

1) You entered the wrong credit card number or expiration date.
2) You must use the exact address that the credit card bill goes to.
3) you entered the wrong security number - they want the last 3 digits on the back of the card by the signature strip.
4) You used a debit card. We do not accept debit cards or e-checks.

Can I send my order by mail?

Yes, if you would like to send your order by mail simply mail completed order form with payment to:
My Kids Music
37486 Eagle Drive
Livonia, MI 48150

Do not forget to add appropriate shipping charges. Orders will not be shipped until 10 days after a personal check has been received. There will be a $25 service charge on all returned checks.

Can I phone in my order?

No, We do not accept order by phone. It is too easy to make an error. All orders must be in writing or ordered from the website.

Do I have to pay more than one shipping charge if I order more than one CD?

Standard shipping is $5.00 regardless how many books you order as long as they are sent to the same address in the USA. If books are sent to different addresses, additional shipping charges will apply. Priority Shipping is available for $11.00 for the first 2 books and an additional $2.00 for more. Express Mail $30.00 for the first 2 books and an additional $10.00 for more.

Do you offer insurance?

Yes, for $2.50 you can purchase insurance for your order. Insurance protects you if your order is lost or damaged in shipping according to the USPS guidelines.

Do you accept international orders?

No, we no longer accept International orders. We do not ship outside of the USA.

Do I have to pay sales tax ?

Orders shipped to an address within Michigan are subject to the appropriate 6% Michigan sales tax.

What forms of payment do you accept?

We accept Visa, MasterCard, and payments made with PayPal. We also accept personal checks, money orders and cashier's checks. All payments must be in U.S. funds. Orders will not be shipped until personal checks have cleared. There will be a $25 service charge on all returned checks. We Do Not accept payment with American Express or debit cards.

Send checks or money orders to:
My My Kids Music
37486 Eagle Drive
Livonia, MI 48150

Payment must be received before your order will be mailed.

How long does it take to receive my order?

Your order will be shipped within 1-2 days after payment has been received. Standard shipped (Media Mail) can take 7-14 business days, Priority Mail (2-4 business days) Or Express (2-3 business days). Allow 1 to 2 business days for order processing when determining the actual ship date. These ship times are estimates. We cannot guarantee the speed of US mail. Remember shipping and processing times may be longer during the busy holiday seasons.

I am sorry but we do not send shipping confirmations or tracking numbers. Please do not contact us asking where your package is unless it is late. This slows production down. Especially during the busy holiday season.

How will I know my order has been received?

You will receive a confirmation letter stating the CDs you ordered and the total cost of your order. We process and ship the CDs very quickly so check your confirmation email and let us know if you see something wrong right away. Occasionally some ISP mail servers block these confirmation emails thinking they are SPAM.

How are the CDs made?

All our music was sung live, one name at a time an was recorded with the highest professional standards in a state of the art recording studio. We burn the CD with your child's name on high quality CDs and print the labels on a laser printer.

What ages are these CDs suitable for?

Most of our CDs are suitable for young children ages 0-8 years old (especially for toddlers and pre-school age children). Our New Sports Broadcast CDs are great for any age. Even Adults!

I don't see my child's name in the CD name list.

If you can't find the exact spelling of the name you are looking for, look for a phonetic match. Make sure to check on different spelling possibilities when searching for a name! (Example: Kurt or Curt). Check for the name on a different CD. Each CD title has its own list of names.

Do you ever get more names for the CDs?

Curently the CD companies are not adding new names.

I don't spell my child's name the same way it is in the CD name list.

If the spelling of your name is different than what is in our list, that's okay, we can spell the name any way you like. (Example: Katelin, Kaitlyn, or Catelyn)

My Child's Name is pronounced differently than the normal way. Can I still order a CD?

If your name can be pronounced in different ways, give us the correct phonetic spelling so we can make sure it is sung correctly. (Example: Alana / uh-LAY-nuh or Alana / uh-LAH-nuh).

I got my CD and my child's name is not pronounced correctly

If your name can be pronounced in different ways and you didn't give us the correct phonetic spelling we had no way of knowing the correct pronunciation. This is not our fault. Be sure we know the correct pronunciation before we make the CD. We will not be responsible if the name is not pronounced correctly if you did not fill in the pronunciation field.